FREQUENTLY ASKED QUESTIONS

Got questions? We've got you covered—literally.

ORDERS

When will my order ship?

Orders are processed within 1–3 business days (excluding holidays & weekends). Once your order ships, you’ll receive an email with tracking information.

Can I cancel my order?

You can request to cancel your order as long as it hasn't been fulfilled yet. Once an order has been fulfilled, it can no longer be cancelled.

To start a return or cancellation request, please open your order confirmation email and click the "View your order" button. From there, follow the prompts to submit your return or cancellation request.

If there is no prompt for return or cancellation, this means the opportunity windows have closed.

If you have any questions, reach out to us here.

Did my order go through?

You’ll receive a confirmation email shortly after placing your order. If you don’t see it, check your spam folder or contact us.

SHIPPING

How much does shipping cost?

We offer simple, flat-rate shipping within Canada only.

Orders under $150 CAD → flat rate of $13.00 CAD

Orders $150 CAD and over → FREE Standard Shipping

Shipping rates are calculated based on your order total before shipping and taxes.

Do you offer free shipping?

Yes—on orders $150 CAD and over shipping is free!

Will I have to pay customs or duties?

We currently ship within Canada only.

International shipping is not available at this time, but we look forward to making Covered by Calvary available beyond Canada in the future.

At that time, international orders may be subject to duties or taxes determined by your country.

RETURNS & EXCHANGES

What is your return policy?

We will accept returns within 14 days of delivery, provided that:

  • Items are unworn, unwashed and in original condition
  • Proof of purchase included 
  • Items were not labelled and sold as FINAL SALE

All returns are subject to inspection and approval upon receipt. Refunds will only be issued for approved returns.

SHIPPING COSTS

  • We are not responsible for return shipping costs
  • Original shipping costs are non-refundable

Please see our full return policy here.

How do I start a return?

To start a return or cancellation request, please open your order confirmation email and click the "View your order" button. From there, follow the prompts to submit your return or cancellation request.

If there is no prompt for return or cancellation, this means the opportunity windows have closed. We only accept returns within 14 days of delivery. You can request to cancel your order as long as it hasn't been fulfilled yet. Once an order has been fulfilled, it can no longer be cancelled.

Once submitted, our team will review your request and follow up within 3-5 business days. Once reviewed, we’ll get back to you with return instructions.

If you have any questions, reach out to us here.

Do you offer exchanges?

At this time, we do not offer any exchanges.

SIZING & PRODUCT CARE

How do I know what size to order?

On each product page, please check the size chart inside the Sizing section. In addition, please see the Fit & Feel description within the Product Details sections.

Note that styles may be regular or oversized. Therefore please check before ordering. For oversized styles, size down for a more fitted look.

How should I wash my apparel?

Less is more. Wash cold inside out on a gentle cycle and hang to dry (tumble dry low if needed). Do not iron or bleach.

PRODUCTS & MATERIALS

Where are your products made?

Our products are made in Canada. Production details are listed on individual product pages.

What materials do you use?

We strive to use high-quality, long-lasting materials. All garments are made from 100% cotton, with many styles crafted from organic cotton—see each product description for full details.

PAYMENTS

What payment methods do you accept?

We accept major credit cards and other payment options available at checkout.

Is my payment information secure?

Yes—our checkout is encrypted and handled securely through Shopify.